Our Stone Polishing Service in Scottsdale, AZ Helped This Calacatta Marble Countertop Shine Once Again

May 29, 2023

Calacatta marble is considered one of the most luxurious marbles in terms of appearance. It has large thick patterns with brown and gold overtones that give an elegant touch to any room where it has been installed. However, not knowing how to maintain marble properly can cause many issues. Every weekend, a married couple from Scottsdale, AZ, devoted time to cleaning their beautiful calacatta marble kitchen countertop with several products that had been recommended to them. What they did not know was that these cleaners contained acidic ingredients which harm natural stone.


Over time, the marble surfaces became dull, etched, and stained. Even though they had used different products and cleaning methods, none of the homeowner's attempts to remove the etch marks and stains were successful. They also could not restore the nice glossy finish it once had. Frustrated, the couple went online to look for answers. Shortly after, they found several opinions from people who had experienced similar problems. Most of them attributed the etching and dulling of the surfaces to acidic cleaners and improper cleaning methods. The homeowners noticed that most people had their marble surfaces polished to restore their appearance. This led them to search for stone polishing services in Scottsdale, AZ. They found our website among the top results. After they browsed the site and saw how Sir Grout Phoenix had successfully carried out several stone polishing jobs, they filled out the online form to get a free in-home consultation and quote.

On the appointed day, our team arrived at the couple's residence to assess the countertop. Our techs asked the homeowners about their cleaning methods. The couple admitted to using acidic cleaners and hard scrubbing to try to remove the etch marks. Our experts explained to the customers that they cannot be simply wiped away. Contrary to what most people think, etches are not stains. Etching is the result of a chemical reaction. This reaction happens when harsh substances like lemon juice, wine, or common household cleaners come into contact with the natural stone. In this case, these acids ate away at the stone and dulled the marble surfaces.

Thankfully, Sir Grout Phoenix's team of professionals assured the couple that it was nothing they couldn't fix. They offered the homeowners a marble honing and polishing service to remove all the etches and to give the natural stone a shiny finish. They also offered the clients to seal the surfaces with Stone Armor, our proprietary sealant. Feeling confident in our ability to restore the countertop, the homeowners agreed to the services.

On the day of the job, our team started by coating the stone surfaces with a pH-neutral stone-safe cleaner. This cleaner also helps with keeping the surface protected from harmful bacteria for an extended period of time after it has been applied. Next, they rinsed the cleaner with a high-speed scrubber until the stone was clean and free from stains.

After they finished cleaning the surface, they honed the marble with a low-grit diamond pad to remove the etch mark and scratches. They continued with a thorough polishing of the countertop to give it a beautiful glossy finish. For the final step, they used our flagship sealant, Stone Armor. This is an impregnating sealant that closes the stone's pores and keeps it protected from external agents.

When they finished, our experts let the homeowners see the results. Their calacatta marble countertop looked flawless. They could not believe it. The clients thanked our team and promised to call back for maintenance to keep the marble looking great.

Before leaving, our experts gave the customers a few simple tips to care for their marble surface until the next maintenance. First, they recommended steering away from cleaners with acidic components and using pH-neutral stone-safe cleaners such as Sir Grout's Natural Hard Surface Cleaner instead. Second, they suggested wiping food and liquids away immediately after they happen to avoid damaging the surface or wearing off the sealant. Third, they advised them never to miss a maintenance and sealing session, which could result in heavy damage and costly repairs.

Did your marble surface lose its appeal? Restore it with the leading experts in the field of hard surface restorations, Sir Grout Phoenix. We have all the necessary tools and expertise to provide our customers with the best surface restoration services. Call us at (480) 588-0731 or fill out the "Request a Quote" form at the bottom of this page to schedule a free in-home evaluation today. Do not forget to subscribe to our newsletter to keep up with our latest news and promotions.

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